Returns must be received within 7 days. If more than 7 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Cost incurred to have it returned to us will be for your account.
Unfortunately, for hygienic reasons, earrings are exempt from being returned unless they are defective as well as chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer.
There are certain situations where only partial refunds are granted: (if applicable)
– Any item not in its original condition, is damaged, or missing any parts for reasons not due to our error.
– Any item that is returned as it is the incorrect size, unsuitable or an unwanted gift. The original delivery fee will not be refunded.
We have a high demand on our jewelry so some orders may take 2 weeks for delivery. (Only an estimate if stock is available it is dispatched 2-3 working days after receiving order).